Refund Policy

This policy outlines the conditions under which returns and refunds are accepted

1. Return Eligibility

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We accept returns within 5 days of delivery, meaning, the customer must notify us and initiate the return request within five days. Returns are only accepted provided that:

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• The item is unused and unworn

• The item is in original condition

• Original packaging and tags are intact

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Returned items must be shipped back within reasonable timeframe after return approval. Items received outside the approved return process may be refused

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2. Non-Returnable Items

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For hygiene and safety reasons, the following items cannot be returned:

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• Underwear or intimate wear

• Earrings or personal accessories

• Any item marked as "Final Sale"

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3. Damaged Or Incorrect Items

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In the event an incorrect item is received:

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• Notify us within 48 hours of delivery

• Provide clear photos or video of but not limited to: Damaged Item, Original Packaging, Shipping Box(if applicable) and order details (Order number and delivery date)

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An assessment of the issue will be conducted to arrange a replacement or refund where applicable.

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4. Refund Process

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• Approved refunds will be processed within 5-10 business days after inspection.

• Refunds are issued via the original payment method through PayToday.

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5. Return Shipping

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• Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.

• We are not responsible for items lost during return shipping

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6. Right to Refuse Returns

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We reserve the right to refuse returns that do not meet the conditions outlined in this policy or claims where damage appears to result from misuse, wear and tear or improper handling after delivery.

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7. Dispatch Condition

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All items are inspected and securely packaged before dispatch. Responsibility for the item transfers to the customer upon delivery.

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